The Southwest Harbor Water & Sewer District will be Thursday, May 20, 2021 at the Southwest Harbor Town Office at 4:00p.m.
TO CUSTOMERS OF SWH WATER & SEWER
FOR YOUR WELL BEING AND THE WELL BEING OF
OUR EMPLOYEES, THE SOUTHWEST HARBOR WATER &
SEWER DISTRICT’S OFFICE WILL BE OPEN FROM 8:00am TO 4:00pm Monday -Thursday
TO THE PUBLIC. ONLY 1 CUSTOMER AT A TIME WILL BE ALLOWED IN THE OFFICE.
BUSINESS CAN STILL BE CONDUCTED THROUGH THE MEANS BELOW AS WELL:
BY PHONE: 207-244-3948
OR REGULAR MAIL:
P.O. BOX 1100, SOUTHWEST HARBOR, ME 04679
WE NOW HAVE A PAY ONLINE LINK FOR CARD PAYMENTS AND E-CHECKS
FOR YOUR CONVENIENCE. PLEASE BE AWARE THAT THERE IS A 2.5% PORTAL CHARGE FOR THIS SERVICE THAT WILL BE CHARGED AT THE TIME OF MAKING YOUR PAYMENT.
PLEASE WATCH OUR WEBSITE, AT WWW.SWHDISTRICT.ORG, FOR UPDATES
Southwest Harbor Water & Sewer District
Due to the large increase in the cleaning of surfaces, with disinfectant wipes and paper products, we would like to remind, our customers, to please not flush these items down the toilet. These items will clog up your sewer lines and our equipment. Even if with the word “flushable” these should be thrown in your trash.
Thank you for your anticipated cooperation
Southwest Harbor Water & Sewer District
Public Water Supply # ME0091490
4 Quarter Average Trihalomethane Exceedance
2nd Quarter 2020, (4/1/20 – 6/30/20)
The running annual average for trihalomethane tests results in the drinking water, over the past 4 quarters, was at 97 parts per Billion which is above the required 80 parts per Billion set by the State Drinking Water Program.
What consumers need to do; According to the Maine Dept. of Public Health there is nothing that needs to be done other than be aware of the level of trihalomethanes, or take any precautions your health care professional may advise if you have specific health issues.
What is being done; These are not new results, but a combined average using the past 4 quarters of results. The current results for Trihalomethane for the 3rd quarter of 2020 was at 49, well below the State parameters. The SWH Water & Sewer District has submitted application to the State’s Drinking Water Program for both approval and funding for changing our disinfectant from Sodium Hypochlorite, (which forms Trihalomethanes) to Chloramines, (which does not form Trihalomethanes).
If you have any non-medical concerns or questions, please feel free to contact the District at the SWH Town Hall, 26 Village Green Way, call 244-3948 or email firstname.lastname@example.org.
Thank you for your understanding and sorry for any concerns this may cause you.
Steven Kenney, District Manager
Maine PUC Docket No. 2020-00081
NOTICE OF RESUMPTION OF DISCONNECTION ACTIVITIES
The PUC has amended the above regulation and we are required to supply this notice.
The purpose of this notice is to inform you that we MAY initiate credit and collection procedures that include the issuance of disconnection notices on November 1, 2020 and the potential disconnection of services sometime thereafter. If you have a past due account balance, we encourage you to contact us at 207-244-3948 to establish a reasonable payment arrangement. Please note that we are required by Maine Public Utilities Commission (MPUC) rules to offer you a reasonable payment arrangement on your past due account balance and if we cannot agree on an arrangement, you have the right to seek assistance from the Consumer Assistance and Safety Division (CASD) of the MPUC. You can reach the CASD at (800) 452-4699 or at CASD.PUC@maine.gov.
We also wish to inform you that if you agree to a payment arrangement for your past due account balance, we will waive the assessment of late payment fees on your past due balance so long as you abide by the terms of the payment arrangement. To take advantage of this offer, you must contact us before December 31, 2020 to establish a payment arrangement by that date.
If you are having difficulty paying your utility bills, you may be eligible for financial assistance. You can learn what financial assistance is available by calling 211 and requesting a list of assistance agencies near you or by visiting their website at www.211maine.org and entering your town name.
SWH Water & Sewer District
Statement on COVID-19 Virus
We recognize that our services play an essential role in providing safe drinking water and safe treated wastewater. We are closely monitoring the coronavirus (COVID-19) outbreak and will provide updates to this notice as necessary.
Information for our customers:
The World Health Organization has published a Technical Brief which
is highlighted here:
Effects on MRWA training, and events:
As of 1pm, Thursday March 12, 2020, Gov. Janet Mills confirmed Maine's first positive case of COVID-19. The Maine CDC is recommending that all large non-essential gatherings (over 250 people) be postponed for at least 30 days.
In response, we have cancelled the Management and Administrative Summit scheduled for Tuesday, March 17th. All other classes and events are still scheduled as of now. We realize that this is a fluid situation and appreciate your understanding.
MRWA will always treat the health and safety of our attendees and participants as our number one priority. We are closely monitoring the situation and will maintain regular contact with State and/or local officials including the Maine CDC. We will take all reasonable precautions necessary to prevent the spread of disease including:
In addition, we request you to stay home if you are sick or demonstrate health symptoms that could impact others, or believe you have or may have been exposed to the COVID-19 or other virus.
For more information from trusted sources:
Maine CDC https://www.maine.gov/dhhs/mecdc/infectious-disease/epi/airborne/coronavirus.shtml?utm_medium=email&utm_source=govdelivery
US CDC https://www.cdc.gov/coronavirus/2019-ncov/php/water.html
World Health Organization https://www.who.int/publications-detail/water-sanitation-hygiene-and-waste-management-for-covid-19
US Equal Employment Opportunity Commission
Water Environment Federation https://www.wef.org/news-hub/wef-news/the-water-professionals-guide-to-the-2019-novel-coronavirus/
National Rural Water Association https://nrwa.org/2020/03/nrwa-statement-on-the-covid-19-virus/
Water, sanitation, hygiene and waste management for the COVID-19 virus:
Technical Brief. (3 March 2020). World Health Organization.
WHO reference number WHO/2019-NcOV/IPC_WAH/2020.1
Send us a message with any questions/concerns, and we'll get back to you with answers as soon as we can.
**Please go to the Pay Online link at the top**
**Accepting Credit Cards**
Visa | Discover | AMEX | Mastercard
**Accepting ACH Bank Draft**
A 2.5% credit card fee will be charged
26 Village Green Way, PO Box 1100, Southwest Harbor, ME 04679, US,
08:00 am – 04:00 pm
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